Privacy Policy

Effective Date: April 17, 2026

HVACRepairCosts.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.hvacrepaircosts.com (the "Site"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

We collect limited information to provide and improve our service. The types of information we may collect include:

Information You Provide

  • ZIP codes — when you enter your ZIP code to search for HVAC services or view local cost estimates

Information Collected Automatically

When you visit the Site, certain information is collected automatically by our systems and third-party analytics tools, including:

  • Browser type, version, and language settings
  • Device type and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs (how you arrived at our Site)
  • Approximate geographic location derived from your IP address
  • Date and time of your visit
  • Cookie identifiers and session data

We do not require you to create an account and we do not collect your name, email address, phone number, or payment information directly through the Site.

2. Google Analytics 4

We use Google Analytics 4 (GA4) to help us understand how visitors use this Site. GA4 is a web analytics service provided by Google LLC.

What GA4 Collects

When you consent to analytics cookies, GA4 may collect the following information:

  • Pages you visit and interactions you perform on the Site
  • Session duration and engagement metrics
  • Device and browser information
  • Approximate geographic location based on your IP address (IP anonymization is enabled)
  • Traffic source and referral information

What GA4 Does Not Collect

GA4 does not collect personally identifiable information (PII) unless voluntarily provided. We have configured GA4 with IP anonymization (anonymize_ip: true) to further protect your privacy. GA4 does not collect your name, email address, phone number, physical address, or any financial information.

For more information about how Google uses data, please visit Google's Privacy Policy and Google Analytics' Data Practices.

3. Cookies

Cookies are small text files placed on your device when you visit a website. We use the following categories of cookies:

Essential Cookies

These cookies are necessary for the Site to function properly. They include cookies that remember your cookie consent preference. Essential cookies are always active and do not require your consent.

Analytics Cookies

These cookies are used by Google Analytics 4 to collect anonymized usage data about how visitors interact with the Site. Analytics cookies are only loaded after you provide consent through our cookie consent banner. If you reject analytics cookies, GA4 will not be loaded and no analytics data will be collected from your visit.

Managing Your Cookie Preferences

When you first visit the Site, you will see a cookie consent banner allowing you to accept or reject non-essential (analytics) cookies. Your choice is stored for 365 days. You can also manage cookies through your browser settings at any time. Note that disabling certain cookies may affect Site functionality.

4. How We Use Information

We use the information we collect for the following purposes:

  • To provide localized HVAC cost estimates based on your ZIP code
  • To improve and optimize the Site's content, layout, and user experience
  • To understand usage patterns and trends across the Site
  • To monitor and maintain the security and performance of the Site
  • To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

5. Third-Party Services

We use the following third-party services that may process information in connection with your use of the Site:

  • Google Analytics 4 — web analytics (see Section 2 above). Google Privacy Policy
  • Ringba — call tracking and routing service used to connect users with HVAC professionals via our phone number. When you call the number displayed on this Site, Ringba may collect call metadata including your phone number, call duration, and approximate location. Ringba Privacy Policy
  • Cloudflare — content delivery and security services. Cloudflare Privacy Policy

6. Data Retention

Analytics data collected by GA4 is retained according to Google's default retention settings (currently 14 months for standard GA4 properties). Cookie consent preferences are stored on your device for 365 days. We do not maintain a separate database of user information collected through the Site.

7. GDPR Compliance (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access — you may request a copy of the data we hold about you
  • Right to Rectification — you may request correction of inaccurate data
  • Right to Erasure — you may request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing — you may request that we limit how we use your data
  • Right to Data Portability — you may request your data in a structured, machine-readable format
  • Right to Object — you may object to certain types of data processing

Non-essential cookies (including GA4 analytics cookies) are only loaded after you provide explicit consent through our cookie consent banner, in compliance with GDPR requirements. To exercise any of the above rights, please contact us at support@hvacrepaircosts.com.

8. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

  • Right to Know — you may request information about what personal data we collect and how it is used
  • Right to Delete — you may request the deletion of personal data we have collected
  • Right to Opt-Out — you may opt out of the "sale" of personal information. We do not sell your personal information to third parties.
  • Right to Non-Discrimination — you will not be discriminated against for exercising your privacy rights

To exercise your CCPA rights, please contact us at support@hvacrepaircosts.com.

9. Children's Privacy

This Site is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe that a child under 13 may have provided us with personal information, please contact us at support@hvacrepaircosts.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: